WEB SUPPORT SUPERVISOR, SOCIAL MEDIA
Company: Goldencustomercare
Location: Salt Lake City
Posted on: October 19, 2024
Job Description:
Golden Customer Care is the human touchpoint for some of the
largest health, wellness, beauty, and pet brands online. Through
superior knowledge of our products and a drive to solve concerns
quickly and thoroughly, we are able to maintain the highest levels
of customer happiness and satisfaction.
All the relevant skills, qualifications and experience that a
successful applicant will need are listed in the following
description.
We're Looking For A(n): Web Support Supervisor, Social
MediaLocation: Salt Lake City, UTThe Golden Difference. How are we
different from other companies?
- Medical, Dental, and Vision insurance for no cost on
employee-only plans; 75% of premium coverage when enrolling
dependents
- Employee Stock Ownership Plan (You're part owner of GCC)
- 401k retirement contribution with company matching up to
3.5%
- 10 days of paid vacation, 6 days of paid sick time plus
holidays
- Massive room for professional growth and results-based pay
increases
- Actually fun virtual & in-person eventsWhat You'll Be Doing:As
a member of the Web Support - Social Media Team, it is necessary to
have fluid communication of any ongoing problems in addition to
interacting with our online customer base. They are responsible for
responding to comments and messages through our various social
media platforms in a timely manner. They will be responsible for
completing tasks assigned by supervisors and their managers, while
also maintaining the productivity and quality expected of the Web
Support Team. As a supervisor, you will be responsible for
delegating tasks to appropriate representatives and their teams;
and maintaining the productivity and quality of the Social Media
Team.
- Direct the day-to-day activities/operations of the Social Media
Team.
- Investigate and report any departmental trends to management
and the corporate office.
- Process time sheets for all agents in a timely manner.
- Responsible for overall quality of agent's performance.
- Set weekly and monthly goals with each social media agent.
- Analyze productivity, attendance, and quality of social media
interactions.
- Coach and counsel representatives as needed.
- Inform Assistant Manager of any issues or absences of Social
Media Representatives.
- Work with Customer Service management team and HR for any
employee issue.
- Perform other duties as assigned.Preferred Qualifications
(Note: These are preferred and not required. We strongly encourage
you to apply even if you don't tick ALL of these boxes.):
- Thorough knowledge of windows-based applications and software
programs.
- 3 years' experience in Customer Service.
- Working knowledge of call center systems and/or workflows.
- Data Analytical Skills.
- Community Management/Marketing Knowledge.We will consider for
employment all qualified applicants with criminal histories in a
manner consistent with applicable law.
#J-18808-Ljbffr
Keywords: Goldencustomercare, Taylorsville , WEB SUPPORT SUPERVISOR, SOCIAL MEDIA, Advertising , Salt Lake City, Utah
Didn't find what you're looking for? Search again!
Loading more jobs...