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Retention Manager

Company: VirtualVocations
Location: Salt Lake City
Posted on: November 6, 2024

Job Description:

A company is looking for a Retention Manager to enhance customer engagement and retention strategies.
Key Responsibilities

Own customer retention goals and KPIs, including cancellation rate and churn
Work cross-functionally to implement retention initiatives and improve processes
Project manage retention projects across the organization

Required Qualifications

Bachelor's degree in a relevant field preferred
Proven track record in customer engagement and retention management in e-commerce or telemedicine
3+ years of experience in the healthcare industry
Strong experience collaborating with operations, marketing, and tech teams
Strong analytical skills to leverage quantitative insights for improvement

Keywords: VirtualVocations, Taylorsville , Retention Manager, Executive , Salt Lake City, Utah

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